-LUPPO-

1. Terms and conditions
 

Welcome to LUPPO !

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The following terms and conditions (the “Terms”) apply to our provision and your use of the information, services and materials (“Newsletters” , Etc.) through the LUPPO website (the “Website”) including you visiting and browsing the Website (being a “Visitor”) and registering with LUPPO Newsletters, etc.  as a user (a “User”).

These Terms should be read alongside, and are in addition to our policies, including our privacy (cfr. heading 4) and cookies policies (cfr. heading 3) (the “Policies”).

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Please read these Terms carefully. If you do not agree to these Terms, you must stop using the Website and the Newsletters, etc. immediately.

 

 

1. About Us

 

1.1      In these Terms, references to “we” or “us” are to LUPPO , a company in Belgium (registered number BE 0453154504) whose registered address is in Antwerp - Belgium.

1.2      In these Terms, references to “you” or “your” are references to you whether as a User.

1.4      If you have any questions about these Terms or wish to contact us for any reason please send us an email to info@luppo.be.

 

2. Using the Website, Newsletters, etc.

 

2.1      By using this Website, the Online Content and Newsletters , etc, you confirm that you have read, agree and are in compliance with these Terms and the Policies (each as amended from time to time). Use of the Website and access to the Online Content under the age of 13 is strictly prohibited.

2.2      Your use of and access to this Website and the Online Content and Newsletters/etc are subject to the following conditions (“Acceptable Use Conditions”), and you agree that failure to comply with any one of the Acceptable Use Conditions will constitute a breach of these Terms. The Acceptable Use Conditions are as follows:

• You agree to use the Website/Online Content/Newsletter/etc only for lawful purposes and your use of it is in no way unlawful or fraudulent;

• You agree not to use or access the Website/Online Content/Newsletter/etc for the purpose of harming or attempting to harm minors in any way;

• You agree not to distribute all or any part of the Website/Online Content/Newsletter/etc in any medium without our prior written consent, unless such distribution is offered through the functionality of the Website and permitted by these Terms including, without limitation;

• You agree not to alter or modify any part of the Website/Online Content/Newsletter/etc ;

• You agree not to (and will not attempt to) circumvent, disable or otherwise interfere with any security related features of the Website or any features that (i) prevent or restrict use or copying of content or (ii) enforce any limitations on you, the use of the Website/Online Content/Newsletter/etc;

• You agree not to knowingly transmit any data or send or submit any content that contains viruses, Trojan horses, worms, time-bombs, key-stroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;

• You agree not to use or access the Website/Online Content/Newsletter/etc for any commercial uses or for the benefit of any third party, including but not limited to:

  •      the sale of access to the Website/Online Content/Newsletter/etc or any associated content;

  •      the solicitation of business in the course of trade or in connection with a commercial enterprise; and

  •      the solicitation of any Visitors or User of the Website/Online Content/Newsletter/etc with respect to their content for commercial purposes;

• You agree to use the Website/Online Content/Newsletter/etc in a way which does not infringe the rights of third parties or restrict or prevent anyone else’s use and enjoyment of the Website/Online Content/Newsletter/etc;

• You agree not to ask for, collect or harvest any personal data of any Visitor or User of the Website/Online Content/Newsletter/etc;

• You agree not to post, upload, email or otherwise transmit to or otherwise cause us to email, transmit or otherwise distribute chain letters, surveys or studies, calls to action, junk mail, pyramid schemes, incentives (monetary or click-based), spimming or spamming, or bulk communications of any kind, whether or not for commercial or non-commercial purposes;

• You will not copy, reproduce, create derivative works of, distribute, transmit, broadcast, display, sell, license, or otherwise exploit any content contained on the Website/Online Content/Newsletter/etc for any other purpose other than as permitted by these Terms without our prior written consent;

• You agree not to use the Website/Online Content/Newsletter/etc in any manner intended to damage, disable, overburden or impair any LUPPO  server or the network(s) connected to any LUPPO  server, or infringe any requirements, procedures, policies or regulations of any servers or networks connected to the Website;

• You agree not to use any high volume, automated, or electronic means to access the Website/Online Content/Newsletter/etc (including without limitation robots, spiders or scripts);

• You agree not to frame the Website/Online Content/Newsletter/etc, place pop-up windows over its pages, or otherwise affect the display of its pages;

• You agree not to access or attempt to access any other Visitor or User’s account or falsely state, impersonate, or otherwise misrepresent your identity, including but not limited misrepresenting your affiliations with a person or entity, past or present;

• You agree not to force headers or otherwise manipulate identifiers in order to disguise the origin of any communication transmitted through the Website; and

• You agree not to send, knowingly receive, submit, download, use or re-use any material which does not comply with these Terms and the Policies).

2.3      You agree to comply with these Terms in relation to any Content provided by you in connection with the Website/Online Content/Newsletter/etc and in connection with the ability to post messages (as further detailed in paragraphs 6.5 to 6.8 below).

2.4      We grant the operators of public search engines permission to use spiders to copy materials from the site for the sole purpose of creating publicly available searchable indices of the materials, but not caches or archives of such materials. We reserve the right to revoke these exceptions, either generally or in specific cases.

2.5      You acknowledge and agree that the form and nature of the Website/Online Content/Newsletter/etc which we provide may change from time to time without prior notice to you.

2.6      Whilst we do all we can to ensure that the Website/Online Content/Newsletter/etc are of a high standard, you understand and acknowledge that, in using Website/Online Content/Newsletter/etc, you may be exposed to content from our Partner Institutions that is factually inaccurate, offensive if taken out of context, indecent to certain people, or otherwise objectionable to you. We are not responsible (legally or otherwise) for any claims you may have against us in relation to this type of content.

2.7      You acknowledge and agree that we may stop (permanently or temporarily) providing the Website/Online Content/Newsletter/etc to you or to Users generally for whatever reason, at our sole discretion, without prior notice to you.

2.8      You agree that you are solely responsible for (and that we have no responsibility to you or to any third party for) any breach of your obligations under the Terms and for the consequences of that breach (including, but not limited to, any loss or damage which we or any third party may suffer).

 

3. Registration and Accounts

 

3.1      Any Visitor can view the Website/Online Content/Newsletter/etc, but in order to participate fully in all activities on the Website/Online Content/Newsletter/etc, you must register for a personal account on the Website (a “User Account”) by providing a name, an email address and a password (the latter optional). You agree that you will never divulge or share access or your access information to your LUPPO  Account with any third party for any reason.

3.2      In setting up your User Account, you may be prompted or required to enter additional information, including date of birth, location and any other information that will help LUPPO  get to know you and help us to tailor the services to suit you.

3.3      You undertake to us that all information provided by you in relation to your User Account is and will continue to be accurate, current and complete at all times and that you will maintain and update your information to keep it accurate, current and complete.

3.4      By registering with LUPPO  for a User Account, you agree (in addition to  the Acceptable Use Conditions above) that you:

 (a) are, and will continue to be, registered for the Website only once and will not set up multiple User Accounts;

 (b) will not let anyone else use your User Account;

3.5      If you are disqualified for any reason under paragraph 3.4(a) or (b), we may prohibit your access or participation in the Website/Online Content/Newsletter/etc.

 

 

4. Newsletter, etc

 

4.1      We may make certain Online Content and Newsletters, etc available to Users who are registered Users of our Online Content and Newsletters/etc .

4.2      We reserve the right to cancel, interrupt or reschedule any Online Content and Newsletters/etc modify, revise, or alter its content without cause or notice to you.

4.3      We may make certain Online Content and Newsletters/etc available for purchase.

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5. License to use

 

5.1      Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable, non sub-licensable limited right and license:

• to access, internally use and display the Website/Online Content/Newsletter/etc as an individual only at your location solely as necessary to browse as permitted by these Terms; and

•  to download permitted content from the Website/Online Content/Newsletter/etc so that you may exercise the rights granted to you by these Terms.

5.2      You must abide by all copyright notices or restrictions contained on the Website/Online Content/Newsletter/etc. You may not delete any attributions, legal or proprietary notices on the Website/Online Content/Newsletter/etc.

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6. Your Content

 

6.1     We do not claim ownership of any Content you may submit or make available for inclusion on the Website/Online Content/Newsletter/etc.

6.2      With respect to any Content you submit to us or that is otherwise made available to us, you grant us an irrevocable, worldwide, perpetual, royalty-free and non-exclusive license to use, distribute, reproduce, modify, adapt, publicly perform and publicly display or otherwise exploit such  Content on the Website/Online Content/Newsletter/etc, with the right to sublicense such rights for any purpose associated with the provision of Website/Online Content/Newsletter/etc. We reserve the right to remove any Content without notice at any time and for any reason.

6.3      To the extent that you provide any Content, you represent and warrant that:

• you have all necessary rights, licenses and/or clearances to provide such Content and permit us to use and publish such Content as provided above;

• such Content is accurate and complete to the best of your knowledge and belief;

• as between you and us, you are responsible for the payment of any third party fees related to the provision, publication and use of such Content; and

• such use and/or publication of your Content does not and will not infringe or misappropriate any third party rights or constitute a fraudulent statement or misrepresentation.

6.4      With respect to any submissions of Content, you agree to comply with all applicable laws including but not limited to laws regarding online conduct and acceptable content. Specifically, you agree to comply with all applicable laws regarding the transmission of technical data exported from the country in which you reside.

6.5      The Website/Online Content/Newsletter/etc may provide you with the ability to post notes and replies, take part in group discussions, or send similar messages and communications to third party service providers, other Users and/or us.

6.6      You agree to use communication methods available on the Website/Online Content/Newsletter/etc only to send communications and materials related to the subject matter for which we provided the communication method, and you further agree that all such communications by you are subject to and governed by these Terms, the Policies and our Code of Conduct.

6.7      By using any of the communications methods available on the Website/Online Content/Newsletter/etc, you agree that:

• all communications methods constitute public, and not private, means of communication between you and any other parties;

• communications sent to or received from third party service providers or other third parties are not endorsed, sponsored or approved by us in any manner (unless expressly stated otherwise by us); and

• most content will be reactively moderated if flagged by Users or Visitors, but we reserve the right to pre-review or post-review to ensure that it complies with generally acceptable standards of communication.

6.8      Additionally, through such communication methods set out in paragraph 6.7 above, we may make certain types of services available to you, such as  chat room services that allow you to communicate with our staff members and/or other Users.

6.9      You acknowledge and agree that the services set out in paragraphs 6.5 to 6.8 above (including without limitation chat room services) may be monitored or recorded for quality control purposes and that the information or material provided as part of the services is included within these Terms and is provided for informational purposes only.

 

 7. Copyright Policy

 

7.1      It is our policy that any content included on the Website/Online Content/Newsletter/etc that infringes, or is likely to infringe, the intellectual property rights of any third party will be removed from the Website/Online Content/Newsletter/etc as soon as possible after we are made aware of such infringement or potential infringement.

7.2      If you are the owner of intellectual property rights, or are authorised to act on behalf of an owner, or authorised to act under any exclusive right, you should report any alleged infringements of your intellectual property rights taking place on or through the Website by emailing a Copyright Infringement Notice to info@luppo.be, containing at a minimum the details outlined in section 7.4 below.

7.3      We will take whatever action, in our sole discretion, we deem appropriate, including the removal of the challenged content.

7.4      When you notify us in accordance with paragraph 7.2, your written Copyright Infringement Notice must contain the following:

• statement telling us you believe that you have found content on the Website/Online Content/Newsletter/etc which you believe infringes your intellectual property rights;

• which country your intellectual property rights apply to;

• the title of the content concerned and the full URL for access to that content;

• statement explaining how the content infringes your intellectual property rights;

• your mailing address, telephone number and email address so that we can contact you;

• a statement that the information contained in the notice is accurate and that you are the owner of the intellectual property rights or have an exclusive right in law to bring infringement proceedings in respect of its use; and

• your signature (an electronic signature is sufficient).

7.5      We will, acting in our sole discretion, terminate User Accounts and access to the Website/Online Content/Newsletter/etc  if a User has been notified of infringing activity (regardless of whether the User has taken appropriate action as we may direct.

 

8. Privacy and Security

 

We respect your right to privacy.  Please see our Privacy Policy (cfr. heading 4) and Cookies Policy (cfr. heading 3) for full details.

 

 9.  Linking to Other Sites

 

9.1      The Website/Online Content/Newsletter/etc  may contain links to pages on other websites (“Linked Sites”), and those Linked Sites may contain content or offer products and/or services for sale.

9.2      We do not author, edit, control, or monitor these Linked Sites. You acknowledge and agree that:

• we have no responsibility for the accuracy or availability of information provided by Linked Sites; and

• we do not control or endorse the sponsors of such Linked Sites or the content, products, advertising or other materials presented on such Linked Sites.

9.3      We may remove any links to Linked Sites from the Website/Online Content/Newsletter/etc  at any time for any reason.

9.4      We will not be liable for any transactions conducted by you with third parties through any Linked Site or for any liability arising from any representations or information provided on such Linked Sites.

9.5      We appreciate that Linked Sites may contain material in which the operator of the Linked Sites has intellectual property rights. We respect those rights and provide the links for information purposes only. The fact that we have linked to any Linked Site does not create or imply any relationship or partnership between us and the operator of such Linked Site.

 

10. LUPPO  Intellectual Property Rights

 

10.1      We are the owner or the licensee of all necessary intellectual property rights in all aspects of the Website/Online Content/Newsletter/etc  including but not limited to the technology, source code, all content, software, scripts, images, graphics and audio (the “Online Content IPR”). The Online IPR is protected to the fullest extent possible by copyright laws. All such rights are reserved. You agree that the Online Content IPR remain the property of us or the licensor, as applicable, and that all updates and modifications to the Online Content IPR will vest in us or the licensor, as applicable.

10.2      Other than any content submitted to the Website/Online Content/Newsletter/etc  by you, we own or are licensed to use all present and future copyright, registered and unregistered trademarks, design rights, unregistered designs, database rights and all other present and future intellectual property rights and rights in the nature of intellectual property rights existing in or in relation to the Website/Online Content/Newsletter/etc   (“Future IPR”).

10.3      If any Online Content IPR or Future IPR vests in you, whether by operation of law or otherwise, you duly assign to us all right, title and interest (whether legal or beneficial) in such Online Content IPR or Future IPR, as the case may be, throughout the world to the fullest extent possible, including any and all renewals and extensions of such Online Content IPR or Future IPR. You unconditionally and irrevocably waive any and all moral rights you may have either now or in the future existing in or in connection with the Online Content or the Website/Online Content/Newsletter/etc .

10.4      You agree to sign and provide all such deeds, documents, acts and things as we may reasonably require in order to assign any Online Content IPR and/or Future IPR to us, to carry out the intended purpose of these Terms, or to establish, perfect, preserve or enforce our rights under these Terms.

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11. Your Liability to Us

 

11.1      You indemnify and keep us fully indemnified from and against all actions, claims, demands, costs, expenses, liabilities, loss, damages or other monetary relief brought, made or awarded against or incurred by us resulting (directly or indirectly) from:

• you submitting  Content to the Website/Online Content/Newsletter/etc or participating in the Online Content;

• your access to or use of the Website/Online Content/Newsletter/etc;

• your breach of any of these Terms; and

• any negligent act or omission, deliberate default or breach of statutory duty on your part.

11.2      Each indemnity in this paragraph is separate and independent from the other obligations in these Terms. Each of these indemnities is to remain fully effective despite any indulgence granted from time to time and despite any judgment or order.

11.3      This paragraph 11 survives the expiry of these Terms.

 

12. Our Liability to you

 

12.1      Nothing in these Terms affects any statutory rights that you are entitled to as a consumer.

12.2      The Website/Online Content/Newsletter/etc are provided to you “as is” and we make no warranty or representation to you with respect to them.

12.3      We exclude all representations, warranties, conditions and terms express or implied by statute, common law or otherwise to the fullest extent permitted by law. We accept no liability for any special, indirect, incidental, consequential or economic loss, or any other losses, howsoever caused arising out of or in connection with these Terms. This includes (without limitation):

• any loss of profit (directly or indirectly);

• any loss of goodwill; and

• any loss of opportunity.

12.4      We provide the Online Content/Newsletter/etc on the Website in good faith but give no warranty or representation that the Website/Online Content/Newsletter/etc are accurate, complete or up-to-date or that they will meet your requirements, nor that the Website/Online Content/Newsletter/etc does not infringe the rights of any third party. We accept no responsibility or liability for your use of Website/Online Content/Newsletter/etc and your use is entirely at your own risk. While we take reasonable precautions to prevent the existence of computer viruses and/or other malicious programs on the Website, we accept no liability for them.  We do not warrant that defects in the Website/Online Content/Newsletter/etc will be corrected.

12.5      Information transmitted via this Website will pass over public telecommunications networks. We make no representation or warranty that the operation of this Website will be timely, secure, uninterrupted or error-free and disclaim all liability in that respect to the greatest extent permitted by law.

12.6      We accept no responsibility for any loss or damage incurred by you as a result of:

• any reliance placed by you on the completeness, accuracy or existence of any information or advertising, or as a result of any relationship or transaction between you and any advertiser or sponsor whose advertising appears on the Website or in relation to the Online Content/Newsletter/etc;

• any changes which we may make to the Website/Online Content/Newsletter/etc, or for any temporary interruptions in the provision of the Website/Online Content/Newsletter/etc;

• the deletion of, corruption of, or failure to store, any Online Content and other communications data maintained or transmitted by or through your use of the Website;

• your failure to provide us with accurate account information; and

• your failure to keep your account details secure and confidential.

12.7      We reserve the right to suspend your use of the Website/Online Content/Newsletter/etc at any time for operational, regulatory, legal or other reasons.

12.8      We may terminate your User Account or access/use of the Website/Online Content/Newsletter/etc with immediate effect:

• if we reasonably believe you or any User you are connected with are in breach of any of these Terms;

• in order to prevent any fraudulent, unlawful or abusive activity; or

• if it is necessary to prevent or stop any harm or damage to us, other Users of the Website/Online Content/Newsletter/etc or the general public

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 13. Governing Law

 

13.1      These Terms, your use and access to the Website/Online Content/Newsletter/etc, and all other policies issued by us whether referred to by us herein or not are governed by and construed in all respects in accordance with the laws of Belgium.

13.2      Any or all disputes arising between you and us (whether contractual or non-contractual) in connection with your access and use of the Website/Online Content/Newsletter/etc, including as to the validity of these Terms or policy issued by us, will be subject to the exclusive jurisdiction of the courts of Belgium. For any dispute between you and us, you agree that you will first attempt to resolve it with us informally. In the unlikely event that we are unable to resolve the dispute in this manner within 28 days of the dispute being notified in writing, we both agree to submit to the exclusive jurisdiction of the courts of Belgium to resolve any such dispute.

13.3      Notwithstanding paragraph 13.2, you agree that we are permitted to apply for injunctive remedies (or any other types of interim relief) in any jurisdiction at any time.

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14. Changes to the Website and these Terms

 

14.1      We may update or amend these Terms (as well as our Policies or and other guidance we issue) from time to time to comply with law or to meet our changing business requirements. When we update our Terms or Policies, we will take appropriate measures to inform you, consistent with the significance of the changes we make. Any updates or amendments will be posted on the Website.

14.2      We reserve the right to modify, suspend or discontinue all of the Website/Online Content/Newsletter/etc with or without notice to you and we will not be liable to you or any third party for any such modifications, suspension or termination. By continuing to use the Website/Online Content/Newsletter/etc, you agree to be bound by the terms of these updates and amendments.

 

15. Other Important Terms

15.1      If any of these Terms are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the remainder of these Terms remain in full force and effect.

15.2      Only you and we are entitled to enforce these Terms.

15.3      We may freely transfer or assign any part of our rights or delegate our obligations under these Terms. You are not entitled to transfer or assign, by operation of law or otherwise, any part of your rights or delegate your obligations under these Terms without our prior written consent.

15.4      These Terms, the Policies and the Code of Conduct set out the entire agreement between you and us and replace any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law. Any delay or failure by us to exercise any right we may have under these Terms does not constitute a waiver by us of that right.

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2.Code of conduct

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Summary

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We believe that part of what makes our Website/Online Content/Newsletter/etc special is the chance to talk to other Users from all over the world, and learn from each other.

Being a part of this community means behaving with honesty, respect and kindness to fellow learners and educators.

Therefore, as a User, you agree that:

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You are at least 13 years old.

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Any User of our Website/Online Content/Newsletter/etc must be at least 13.

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You have registered for one account only, and use an appropriate profile name

 

We encourage you to use the name that you prefer to be known by in your daily life.

However, if you have privacy or safety concerns, you are welcome to use a different profile name or to just use an initial for part of it.

Profile names must not impersonate another person (living or dead), other users, or brands, and must be in line with the rest of this Code of Conduct.

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You will not share your personal contact details of your Website/Online Content/Newsletter/etc account, or ask another User for theirs.

 

We consider personal contact details to include email address, postal address or telephone number, or direct communication tools such as Skype or Snapchat.

This is for safety and privacy reasons: you don’t know who might be reading your comment and who may contact you other than the person you thought you were sharing your details with.

It is fine to provide links to a social network such as Twitter or Facebook, but please make sure you are happy with your privacy settings before you do.

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The comments and assignments you post are your own work, and if you quote anything from another place (including other comments), you credit the author.

 

Do not copy another User’s comment and pretend that it is your own. If you agree with a comment, ‘like’ it instead or leave a reply.

If you wish to quote text from another source, remember to show where it came from. If it’s from the web, include the URL.

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You are respectful of others, and do not use words or share content that is offensive or inflammatory.

 

This includes, but is not limited to, language, names or content that is sexist, racist, homophobic, antisemitic, sexually explicit, abusive, contains swearing or is otherwise likely to cause offence.

Remember that you are in an inclusive environment shared with people who may be of different ages, nationalities, religions, cultures and backgrounds, with different knowledge, ability and experience to you.

Communicating online through text can lead to misunderstandings, so it is important to give other people the benefit of the doubt, and be kind in your interactions: sometimes it’s difficult to know or fully appreciate the situation of the person you’re talking to.

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If you disagree with someone's ideas you will discuss their ideas, rather than criticize or attack them personally.

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We consider a personal attack to be any negative comment directed to or about an individual that is about them personally, or uses personal information against them.

This applies to comments directed at contributors, as well as Users, for example comments about the physical appearance of a contributor in a video.

If a comment is believed to be libellous, it may be hidden for legal reasons.

Do not User. If you aren’t able to resolve your differences, you should stop communicating with them, otherwise you may have to leave as a User.

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You are here to share, not to advertise products or services, and you will not use our Website/Online Content/Newsletter/etc as a platform for campaigning.

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This includes personal and not-for-profit websites.

It is fine to include a link to your personal website in your profile.

It is also fine to link to commercial websites when requested to in activity as part of sharing.

However, if you repeatedly post comments to promote or campaign for something, even if it is not commercial, this will be considered spam (see below).

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You add to conversations and do not ‘spam’ other Users by posting the same comment multiple times, or by posting comments that are unrelated to the course.

 

Completely off-topic comments and identical (or near-identical) comments posted repeatedly will be considered spam. 

Off-topic comments are not related to the overall subject of the Website/Online Content/Newsletter/Risk tracker account. It is natural for conversation to drift, but completely unrelated comments can be disruptive and frustrate other Users.

 

You will help the LUPPO  community by reporting comments that you believe have broken this Code of Conduct.

 

You can report a comment by sending an email to info@luppo.be

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3. Cookie policy

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LUPPO  Cookies Policy

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This is the cookies policy of LUPPO  which applies to the Website (“Cookies Policy”). This Cookies Policy should be read alongside, and in addition to, the Terms (cfr. heading 1) and the Privacy Policy (cfr. heading 4).

This Cookies Policy describes the cookies we use and explains why we use cookies and how we deal with the information collected. It also explains how cookies enable the Website to function properly and why you may not be able to experience the full functionality of the Website and the Online Content if you disable the use of cookies.

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We use cookies to enhance your experience of our website and online content and to better understand how people use the Website and online content. This may also include cookies from third party social media websites. By visiting the Website without changing your settings, we’ll assume that you are happy to receive all cookies, but you can change your cookies settings at any time by following the instructions below.

Unless otherwise defined in this Cookies Policy, terms used have the same meaning as in the Terms document.

LUPPO  together with its marketing, analytics and technology partners, uses certain monitoring and tracking technologies (such as cookies, beacons, pixels, tags and scripts). These technologies are used in order to maintain, provide and improve our Services on an ongoing basis, and in order to provide our Visitors, our Users and their Users-of-Users with a better experience. For example, thanks to these technologies, we are able to maintain and keep track of our Visitor’s and Users’ preferences and authenticated sessions, to better secure our Services, to identify technical issues, user trends and effectiveness of campaigns, and to monitor and improve the overall performance of our Services.

 

Please note that Third Party Services placing cookies or utilizing other tracking technologies through our Services may have their own policies regarding how they collect and store information. Such practices are not covered by our Privacy Policy and we do not have any control over them. 

 

Cookies: In order for some of these technologies to work properly, a small data file (“cookie”) must be downloaded and stored on your device. By default, we use several persistent cookies for purposes of session and user authentication, security, keeping the User’s preferences (e.g., regarding default language and settings), connection stability (e.g., for uploading media, using e-Commerce features, etc.), monitoring performance of our services and marketing campaigns, and generally providing and improving our Services.

If you want to delete or block any cookies, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is also available at www.aboutcookie.org (note that this website is not provided by LUPPO, and we therefore cannot ensure its accuracy, completeness or availability). Please note that deleting our cookies or disabling future cookies or tracking technologies may prevent you from accessing certain areas or features of our Services, or may otherwise adversely affect your user experience.

 

Clear Gifs: We and certain Third Party Services may employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), which enables them and us to improve our Services by measuring their effectiveness and performance. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, however unlike cookies these are not stored on your device, but are instead embedded within our Services.

 

Flash and HTML5: We and certain Third Party Services may also employ certain tracking technologies known as “Flash cookies” and “HTML5”, mainly for advertising purposes. Various browsers may offer their own management tools for removing or blocking such technologies. Additional information about managing Flash cookies is available here. 

(note that this website is not provided by LUPPO , and we therefore cannot ensure its accuracy, completeness or availability).

 

Behavioral Targeting/Re-Targeting: Certain Third Party Services and ad networks may display advertising on our Website, on Wix Apps and on Wix mobile apps, or manage our advertising on other websites. Such parties may use certain tracking technologies to collect certain information about your activities on the Services and different third party Services to provide you with targeted advertising based on your interests and preferences. You may opt-out of receiving targeted ads from certain advertisers and ad networks by clicking here (or if you are located in the European Union click here (provided by YourChoicesOnline.eu). Please note this does not opt you out of receiving any advertising.

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User Data Supplementation: We may receive information about you from other sources, including publicly available databases or third parties from whom we have purchased data, and combine this data with information we already have about you.  This helps us to update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you.  If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.

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“Do Not Track” Signals: Please note that we do not change our practices in response to a “Do Not Track” signal in the HTTP header from a browser or mobile application.

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4.Privacy policy

 

Welcome to LUPPO !

We respect your right to privacy. This Privacy Policy sets out details of the information that we may collect from you and how we may use that information. This Privacy Policy should be read alongside, and in addition to, the Terms (cfr. heading 1) and the Cookies Policy (cfr. heading 3). Please read this Privacy Policy carefully.

Unless otherwise defined in this Privacy Policy, terms used have the same meaning as in the Terms.

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1. About Us

 

1.1      In this Privacy Policy, references to “we” or “us” are to LUPPO, a company in Belgium (registered number BE 0453154504) whose registered office is in Antwerp - Belgium, who will be the controller of any personal data processed as described in this Privacy Policy.

1.2      If you have any questions about your personal information, please send an email to info@luppo.be.

 

 

2. Use of the Website/Online Content/Newsletter/etc  and your User account

 

This Privacy Policy applies only to your use of the Website/Online Content/Newsletter/etc and your User account . Other linking sites found on the Website/Online Content/Newsletter/etc may also gather information and you should consult those other parties’ privacy policies as appropriate and applicable.

 

 

3. Collection of Information

 

3.1      When you access the Website/Newsletter/etc via any means, use the Online Content, register or post notes, or other material, respond to or participate in any survey or questionnaire sent to you by us, provide comments via the feedback tab, or make a purchase through the Website, we may collect, store and use certain of your personal information in line with this policy. We may also ask you for information when you report a problem with the Website/Online Content/Newsletter/etc.

3.2      To register or make a purchase on the Website, we ask for your name and email address. As part of your User profile you may also provide your location and other information that will help other Users get to know you and help us to tailor the service to suit you.  When you make a purchase, our payment service provider, will also collect and process your credit card or other payment details. If you contact us, we may also keep a record of that correspondence.

3.3      We may also collect data relating to your visits to the Website that cannot identify you but records your use of our Website and Online Content including, for example, details of how long you have used the Website and the Online Content for.

3.4      We may also collect your computer’s IP address in order to help us tailor the service to your location.

3.5      Finally, we may receive information about you from third parties (such as credit reference agencies) who are legally entitled to disclose that information.

 

 

 4. Use of Your Information

4.1      By accessing the Website via any means, using the Online Content, registering or posting notes,  or other material, providing comments via the feedback tab, or making a purchase via the Website, you agree that your personal information may be collected, stored, used and shared by us and our partners, and content providers, or third parties we work with, for any of the following purposes:

(a) to provide, maintain, protect and improve the quality of the Website/Online Content/Newsletter/etc we offer, including by conducting anonymised market research, and to protect us and our users;

(b) to provide you with a personalised browsing experience when using the Website or online content;

(c) to fulfil any contractual agreements between you and us;

(d) if you have paid to take part in one of our services, to send you details of our other products and services which we think may interest you, unless you opt out as described at paragraph 9.1. below. You can control your email preferences by sending an email to info@luppo.be with your preferences.

(e) to tailor our advertising on social media to your use of the Website;

(f) to manage your User account that you hold with us;

(g) to allow you to use the full range of features on or via our Website;

(h) to send you service-specific email notifications and updates about Online Content/Newsletter/etc you are enrolled on;

(i) to comply with legal and regulatory requirements;

(j) to contact you occasionally in order to invite you to share your opinions and experiences of our services/online content/…. ;

 

4.2      We may use your email address to send you notices and updates about our Services. You can control your email preferences by sending an email to info@luppo.be with your preferences.

 

5. Storage of Information

 

5.1      All information is stored on our secure servers. When you register, we will ask you to choose a password which enables you to access the Online Content. You are responsible for keeping this password confidential. We ask you not to share this password with anyone.

5.2      In addition, we (or third parties acting on our behalf) may also store or process information that we collect about you in countries outside the European Economic Area, which may have lower standards of data protection. We have put in place technical and organisational security measures to prevent the loss or unauthorised access of your personal information. However, whilst we have used our best efforts to ensure the security of your data, please be aware that we cannot guarantee the security of information transmitted over the Internet.

 

 6. Legal Basis for Processing Your Information

 

6.1      Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

6.2      However, we will normally collect personal information from you only (i) where we have your consent to do so, (ii) where we need the personal information to perform a contract with you, or (iii) where the processing is in our legitimate interests and not overridden by your rights. In some cases, we may also have a legal obligation to collect personal information from you.

6.3      If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as the possible consequences if you do not provide your information).

6.4      Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.

 

7. Disclosure of Your Information

• We may disclose your personal information to third parties when permitted by law including:

(a) with your consent;

(b) to our suppliers in order for them to help us provide our services to you, this includes:

• other partners that provide Online Content;

• our provider of customer relationship management services (which allows us, for example, to send personalised email communications to you);

• our provider of file storage and management services if you email us directly;

• our payment services provider (as discussed at paragraph 3.2 above) when you make a purchase to process your payment;

• our customer service software if you contact our support team; and

These suppliers’ and partners’ use of your personal data may be subject to their own privacy policies, which are available on their websites, and which we suggest you familiarise yourself with in the relevant circumstances set out above.

(c) if we sell or buy any business or assets, in which case we may disclose your information to the prospective seller or buyer of such business or assets, provided that they continue to use your information substantially in accordance with the terms of this Privacy Policy;

(d)  if all, or substantially all of our assets, are acquired by a third party provided that they continue to use your information substantially in accordance with the terms of this Privacy Policy, in which case information held by us will be one of the transferred assets; and

(e)  if we are under a duty to disclose or share your information in order to comply with any legal obligation, or in order to enforce or apply our Terms and other agreements; or to protect our rights, property, or safety, our users, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

8.  Data Retention

 

8.1      We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).

8.2      When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

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9. Your Rights

 

9.1      You have the following data protection rights:

• You can edit your personal details via your profile page whenever you wish.  We maintain a procedure in order to help you confirm that your personal information remains correct and up-to-date or choose whether or not you wish to receive material from us or some of our partners.

• In addition, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided under the “Contacting LUPPO ” heading below.

• You may unsubscribe from certain email communications by following the Unsubscribe link in the email communication itself. You may also update your personal information by logging into the Website and visiting your User account page. You may also email us at info@luppo.be in order to access, correct, delete or update your personal information on our systems. We will answer every email as promptly as possible.

• Similarly, if we have collected and process your personal information on the basis of your consent, then you can withdraw your consent at any time.  Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

• If you have any privacy-related questions or unresolved problems, you may contact us using the information provided at heading 13 below.

• You have the right to complain to a data protection authority about our collection and use of your personal information.  For more information, please contact your local data protection authority. (Contact details for data protection authorities in the European Economic Area, Switzerland and certain non-European countries (including the US and Canada) are available here.)

• The Website may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies. Please check these policies before you submit any personal information to these websites.

 

10. Children

 

We strongly believe in protecting the privacy of children. In line with this belief, we do not knowingly collect or maintain personal information from persons under 13 years of age, and no part of the Website is directed to persons under 13 years of age. If you are under 13 years of age, then please do not use or access the Website at any time or in any manner. We will take appropriate steps to delete any personal information of persons less than 13 years of age.

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11. Cookies

 

11.1      The Website uses cookies. Cookies are small files stored on your computer’s hard drive which are used to collect your personal information. You may choose to refuse cookies but, if you do so, some of the functionality of the Website or Online content may no longer be available to you.

11.2      For more information about cookies, including further details as to what they are and how to refuse them, please see our Cookies Policy (cfr. heading 3).

 

 

12. Updating this Privacy Policy

 

We may update or amend this Privacy Policy from time to time, to comply with law or to meet our changing business requirements. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. Any updates or amendments will be posted on the Website. By continuing to access the Website/Online Content/Newsletter/etc or providing content, your access and use will be subject to these updates and amendments.

 

13. Contacting LUPPO 

 

If you have any questions, comments or complaints about this Privacy Policy, please contact us using the details below:

LUPPO 

Belgium

E-mail: info@luppo.be

 
 

This page was last updated on2 January 2026